Returns and Exchanges
We do accept returns of new, unopened items purchased on our website for a store credit within 15 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.
For sanitary and safety purposes, the following items are NON RETURNABLE -
- Atomizers - Tanks
- Disposable Vape
- Replacement Pods & Coils
- Spare Parts - Drip Tips, Glasses
- Rechargeable Batteries
All customer service & support tickets for defects, damages, missing, and incorrect items require photo or video evidence. You will need to submit photo/video clearly displaying the items and/or issues. You will be able to send these after our first reply. Please do not discard items until we notify you, or we will not be able to process the return/exchange.
E-Liquid Policy -
Due to personal preferences, and to ensure the safety of our customers ALL E-LIQUID SALES ARE FINAL.
Dead on Arrivals (DOA) Policy -
All "Dead on Arrivals" (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.
Return Shipping Costs -
In regards to the cost of shipment for returns, customer may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account. ALL SHIPPING CHARGES ARE NON REFUNDABLE.
: Atomizers such as tanks, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return.
: PLEASE NOTE: If items in a return order are deemed ineligible for a credit or exchange, you are responsible for shipping fees to receive your items back. Items will not be shipped back until shipping fees are paid to us. We will hold these items for no longer than 5 business days after initial contact with customers after which the items will be disposed of or discarded. IT IS YOUR RESPONSIBILITY TO READ THE RETURN POLICY THOROUGHLY.